Refund and Returns Policy

Effective Date: December 4, 2024

At Chic Prestiges, customer satisfaction is our priority. This policy ensures transparency regarding returns and refunds.

1. Eligibility for Returns

  • Products must be returned within 30 days of receipt.
  • Items must be unused, in original packaging, with tags and certificates intact.
  • Custom-made or final sale items are not eligible for returns unless defective.

2. Return Process

  1. Contact us at Contact@chicprestiges.com or call (207) 439-9647 to request a return.
  2. Ship the item to the address provided by our support team after approval.

3. Refunds

  • Refunds are issued to the original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are possible for eligible items, depending on stock availability.
  • Customers are responsible for return shipping costs unless the exchange is for a defective item.

5. Damaged or Defective Items

If an item arrives damaged or defective, contact us immediately for a replacement or full refund.

6. Contact Us

For assistance with returns or refunds: